Products Catalog FAQ

Frequently Asked Questions

• How can I purchase products from the Dana Center's web catalog?

  After you identify the products you want, add them to your shopping cart on TXShop. To add an item to your cart, you must go to the individual product page and, in the box at the bottom, enter the quantity you wish to order. Then scroll down and click on the Add to Cart button. Follow the directions to continue shopping or to check out.

  You can check out using a major credit card or a by selecting the PrePay option. If you want to use a purchase order, you may select the PrePay option, and enter PO in the Payment Info field. If you select the PrePay option, please fax a copy of your purchase order to 512-471-2759, or mail your payment to:

  The Charles A. Dana Center
  3925 W. Braker Lane, Suite 3.801
  Austin, Texas 78759
  
  Please reference your Dana Center order number in the fax. We cannot ship your items until we receive your purchase order or payment.

• Who do I make the purchase order/check payable to?

  All purchase orders and checks should be made payable to The University of Texas at Austin.

• How can I get a printable order form?

  Download a printable order form.

• What are your shipping and handling charges?

  Our shipping and handling charges are calculated by total dollar amount of the order:

  amount of order               shipping charge

  $0.01 to $50.00                   $8.50

  $50.01 to $100.00               $13.50

  $100.01 to $250.00             $19.50

  over $250.00                        8% of order total

  Shipping rates are for United States destinations only. For international rates, please e-mail dana-txshop@utlists.utexas.edu for a shipping estimate.

   

• Do you charge sales tax?

  Orders shipped within Texas are subject to a sales tax of 8.25%, excluding orders for tax-exempt customers. If you are a tax-exempt customer, please fill in your district name or your 9-digit IRS employer identification number at checkout.

• How can I get a "sole source distributor" letter when purchasing your products?

  We have a standard letter that lists the products for which we are the sole source. Download the sole source letter.

• How do I access AMDM or AQR products?

  See information on the Advanced Mathematical Decision Making page.

• What credit cards are accepted?

  VISA, MasterCard, Discover, and American Express

• What is the refund policy?

  All sales are final. No refunds or returns are allowed.

• I'm not able to find a specific title that you used to sell. Do you still have copies available?

  Some of our titles have been discontinued, but we may still be able to print it on demand for you. Please contact our office.

  email: dana-txshop@utlists.utexas.edu
  phone: 512.471.6190